Terms of sale
General Terms and Conditions of Sale
Version of 28 October 2026
1. Seller
RogMotorsport (hereinafter “Rog”)
Simplified joint-stock company with a sole shareholder under French law (SASU) with a share capital of 1 000 €
Registered office: 173 rue de Courcelles, 75017 Paris, France
SIREN: 105 780 175, Paris Trade and Companies Register (RCS Paris)
VAT number: FR90105780175
President: Léo Tom Cochard
Email: contact@rogmotorsport.com
2. Scope and acceptance
These General Terms and Conditions of Sale (GTC) apply to any order placed on the website rogmotorsport.com by a consumer or business customer (hereinafter “the Customer”). A consumer Customer is a natural person acting for purposes which fall outside their trade, business or profession.
The GTC are available at all times on the website and are presented to the Customer before the order is validated. By placing an order, the Customer declares that they have read and accepted them without reservation, and in particular Article 9 (made-to-measure product, no right of withdrawal) and Article 13 (payment by PayPal and disputes).
The applicable GTC are those in force on the date of the order. Rog keeps the version accepted by each Customer.
3. Made-to-measure products
Rog designs and sells exhaust systems, front sections (downpipes, manifolds, catalytic converters), valve systems and accessories for sports and prestige vehicles.
Each exhaust system is made to order, for a specific vehicle, on the basis of the vehicle identification number (VIN) and the configuration chosen by the Customer: model, engine, material, finish, valve system, tips, front section, options. An exhaust system made in this way cannot be resold to another customer.
The exhaust systems are designed to be fitted without welding on a vehicle in its original configuration. The Customer must report any modification of their vehicle when ordering (non-original exhaust, bumper or diffuser, replaced engine, remapping): failing this, Rog cannot guarantee compatibility with these elements.
Photographs, videos and sound clips present the product as faithfully as possible. The colour of titanium and stainless steel changes naturally with heat (bluing, shades): this is a characteristic of these materials, not a defect. The perceived sound depends on the vehicle, its engine, its settings and the configuration chosen; the recordings are provided for illustration purposes.
Unless expressly stated on the product page, the products are not supplied with a type-approval certificate for use on public roads.
4. Prices
Prices are shown in euros, all taxes included. For delivery within the European Union, the VAT applied is that of the country of delivery, shown in the cart and on the invoice. For a business customer established in another Member State with a valid intra-Community VAT number, the invoice is issued exclusive of VAT (reverse charge). For delivery outside the European Union, the price shown is the delivered price: customs duties and import taxes included.
The applicable price is the one displayed at the time the order is validated. Delivery is free to all countries served, unless otherwise indicated before the order is validated.
5. Order, configuration and VIN
The Customer chooses their exhaust system and configuration on the product page, enters their vehicle and VIN, then validates their order and payment. Before this validation, they check the summary of their order and can correct any error.
The Customer warrants the accuracy of the VIN, the vehicle and the configuration they enter. This information determines the manufacturing.
The order is confirmed by an email summarising the product, the configuration, the vehicle, the VIN and the price. The Customer reads this summary as soon as it is received.
Rog checks the VIN and compatibility before any manufacturing. If an incompatibility is detected, Rog contacts the Customer before starting manufacturing and offers the suitable configuration or, at the Customer's choice, a full refund of the order.
Rog may refuse an order in the event of suspected fraud, a previous unresolved dispute with the Customer or an inability to manufacture the product; the Customer is then refunded in full.
6. Modification, cancellation and start of manufacturing
The Customer may modify or cancel their order free of charge, by email to contact@rogmotorsport.com, within 24 hours following the order confirmation email.
After this period, manufacturing of the exhaust system begins: as the product is made to measure for the Customer's vehicle, the order can no longer be cancelled or modified. For an order paid by bank transfer, this period runs from receipt of the payment.
An error in the VIN, the vehicle or the configuration entered by the Customer and reported after manufacturing has started does not constitute a defect of the product. Rog then seeks the best solution with the Customer; any new manufacturing is at the Customer's expense.
7. Payment
Payment is made online, at the time of ordering, by bank card, PayPal (including the instalment payment offered by PayPal), bank transfer or any other means displayed at the time of payment. Payment in instalments is a service provided by its provider, under its own terms and subject to its approval; Rog receives the price of the order and plays no part in this financing.
For payment by bank transfer, manufacturing begins after receipt of the funds.
Payments are processed by secure providers. Rog never has access to the Customer's bank details.
8. Manufacturing, lead time, delivery and transfer of risk
Lead time. Allow 20 working days between the validation of the order and receipt, including manufacturing, inspection and transport. Rog informs the Customer by email of any foreseeable delay.
Delay. If delivery does not take place within this period, the consumer Customer may require Rog, in writing, to deliver within a reasonable additional period. If delivery does not take place within this new period, they may terminate the contract in writing and are refunded all sums paid within 14 days at the latest, in accordance with the French Consumer Code (Code de la consommation), Articles L. 216-6 et seq.
Shipping and tracking. Each parcel is shipped with a tracking number, sent to the Customer by email. Delivery may require a signature. Rog keeps the evidence provided by the carrier: tracking number, dates and times of transit and delivery, signature or proof-of-delivery photo where available.
Address. Delivery is made to the address given by the Customer when ordering and shown on the payment transaction. For security reasons, Rog does not change the delivery address after payment, except with written agreement and identity verification. If a parcel is returned to Rog because the address is incorrect or the Customer did not collect it, the costs of a new shipment are borne by the Customer.
Transfer of risk. For the consumer Customer, the risk of loss or damage passes when they, or a third party designated by them, take physical possession of the product. For the business Customer, it passes when the product is handed over to the carrier.
9. Made-to-measure product: no right of withdrawal
In accordance with the French Consumer Code (Code de la consommation), Article L. 221-28, 3°, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. The same exception is provided by Article 16(c) of Directive 2011/83/EU, as transposed in each EU Member State, and, in the United Kingdom, by regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Rog exhaust systems are made for a specific vehicle, on the basis of its VIN and the configuration chosen by the Customer: they fall within this exception, whether or not manufacturing has begun (Court of Justice of the European Union, 21 October 2020, C-529/19).
The Customer is informed of this before ordering, on the product page and at the time of validation, and expressly acknowledges it by placing the order.
For any standard, non-personalised product, identified as such on its product page, the consumer Customer has 14 days from receipt to withdraw without giving any reason, by sending an unequivocal statement or the form set out in the annex to contact@rogmotorsport.com. They return the product unfitted, in its original condition and packaging, no later than 14 days after their statement; return costs are borne by them. Rog refunds them within 14 days of their statement, using the means of payment used, and may withhold this refund until it has received the product or proof of its dispatch.
10. Receipt
On delivery, the Customer checks the condition of the parcel in the presence of the delivery person. If the parcel is damaged, opened or incomplete, they record precise reservations on the delivery note or refuse the parcel, then inform Rog by email with photos.
In order to allow Rog to take action against the carrier within the time limits applicable to it, the Customer reports to Rog any anomaly (damage, missing part, product different from the order) within 48 hours of receipt, or any non-receipt of a parcel shown as delivered as soon as they become aware of it. This prompt reporting does not deprive the consumer Customer of any of their legal guarantees.
Where a parcel shown as delivered is declared not received, Rog opens an investigation with the carrier. The Customer cooperates in this investigation, in particular by completing the statement of non-receipt requested by the carrier. A false declaration of non-receipt exposes its author to prosecution.
Before fitting, the Customer checks that the part corresponds to their order (model, configuration, finish, valves, tips) and reports any discrepancy with photos, for faster handling.
11. Fitting, use and regulations
Rog does not fit its products. Fitting, which requires specific tools and skills, must be entrusted to a qualified professional, following the instructions provided. Damage resulting from improper fitting is not attributable to Rog.
The valve system makes it possible to choose between discreet operation, with the valves closed, and a more pronounced sound, with the valves open. Certain configurations (valves open, sports catalytic converters, front section without catalytic converter) may not be permitted on public roads in certain countries. The Customer chooses their configuration and the use they make of their vehicle under their sole responsibility, and complies with the regulations applicable in their country, in particular with regard to noise, emissions, roadworthiness testing and insurance.
Rog does not carry out any remapping of the vehicle. Any remapping or electronic adaptation is decided upon and carried out by the Customer, under their own responsibility.
12. Complaints, guarantees and customer service
Prior complaint. For any question, difficulty or complaint (delivery, conformity, defect, guarantee), the Customer undertakes, in accordance with the duty of good faith (French Civil Code (Code civil), Article 1104), to contact Rog first by email at contact@rogmotorsport.com, stating their order number and attaching any relevant photos. Rog acknowledges receipt within one working day and provides a full response within 7 working days at the latest. This step does not deprive the Customer of any of their legal rights; it is also the prerequisite for referral to the mediator (Article 16).
Legal guarantee of conformity and guarantee against hidden defects. The consumer Customer benefits from the legal guarantees reproduced in Annex 2, regardless of the commercial guarantee below. Where the Customer invokes the legal guarantee of conformity, they may choose between repair and replacement of the goods, under the conditions of the French Consumer Code, Article L. 217-12.
Rog 3-year commercial guarantee. In addition to the legal guarantees, Rog guarantees its exhaust systems against manufacturing and material defects for 3 years from the date of purchase, in all delivery countries. The guarantor is RogMotorsport, 173 rue de Courcelles, 75017 Paris. This guarantee covers the repair or replacement of the defective part. It does not cover: normal wear and tear, the natural colouring of titanium and stainless steel, damage caused by improper fitting, an impact, an accident, a modification of the product or abnormal use. To invoke it, the Customer writes to contact@rogmotorsport.com with their order number and photos of the defect.
13. Payment by PayPal and payment disputes
The Customer who pays by PayPal, or by bank card, acknowledges that:
a) their exhaust system is made to measure for their vehicle, on the basis of their VIN and the configuration they validated; it can no longer be cancelled or refunded for convenience once manufacturing has begun (Articles 6 and 9);
b) they undertake to address any complaint to Rog, in accordance with Article 12, before opening a dispute or claim with PayPal, or requesting a chargeback from their bank, and to allow Rog the response time provided for;
c) opening a dispute, claim or chargeback without a prior complaint to Rog, or on grounds contrary to the facts (parcel shown as delivered declared not received, product conforming to the order declared non-conforming, validly placed order contested), constitutes a breach by the Customer of their contractual obligations;
d) in response to any dispute, Rog sends PayPal, the bank or the body concerned the order information necessary for its defence: acceptance of these GTC (date, time, IP address, accepted version), order summary with the configuration, the vehicle and the VIN, invoice, proof of shipment and delivery from the carrier's tracking, and correspondence with the Customer. This processing is based on Rog's legitimate interest in defending its rights;
e) a refund obtained through a dispute or chargeback even though the product was delivered in accordance with the order does not extinguish the Customer's debt: the price remains due, and Rog may pursue its recovery, first amicably and then through the courts, in particular by means of an order for payment procedure (injonction de payer), together with interest at the statutory rate, procedural costs and the damages provided for by law. For a business Customer, the fixed indemnity for recovery costs of 40 € is added (French Commercial Code (Code de commerce), Article L. 441-10);
f) in the event of a false declaration, Rog reserves the right to file a criminal complaint.
If a return is accepted by Rog or ordered in the context of a dispute, the product is sent back complete, unfitted, in its packaging, with a tracking number, to the address indicated by Rog. The refund is made after receipt and inspection of the returned product.
14. Liability
Rog is liable for the proper performance of its obligations under the conditions provided for by law. It cannot be held liable for damage resulting from the act of the Customer (incorrect information, improper fitting, use contrary to regulations), the act of a third party or an event of force majeure.
With regard to a business Customer, Rog's liability is limited to the amount of the order concerned and does not cover indirect damage (operating loss, immobilisation of the vehicle, loss of profit).
15. Evidence, archiving and personal data
For each order, Rog keeps the accepted version of the GTC, the date, time and IP address of the order, the configuration, vehicle and VIN entered, the invoice, the carrier's tracking data and correspondence with the Customer. These elements may be produced as evidence. For any order of 120 € or more, Rog keeps the contract for 10 years and the Customer may access it on simple request (French Consumer Code, Article L. 213-1).
Personal data is processed in accordance with the Privacy Policy available on the website. The Customer has rights of access, rectification, erasure, objection and restriction, which may be exercised at contact@rogmotorsport.com.
16. Mediation
After a written complaint addressed to Rog has remained unresolved, the consumer Customer may refer the matter free of charge to the consumer mediator to which Rog belongs, within one year of that complaint:
CM2C, Médiation de la consommation
14 rue Saint-Jean, 75017 Paris
www.cm2c.net
17. Intellectual property
The content of the website rogmotorsport.com (texts, images, logos, videos, sounds) is the property of Rog or its partners. Any reproduction without prior written authorisation is prohibited.
18. Force majeure
Neither party is liable for a failure caused by an event of force majeure within the meaning of the French Civil Code, Article 1218. Rog informs the Customer as soon as possible; if the impediment lasts more than 30 days, either party may terminate the order, and the Customer is refunded the sums paid for a product not delivered.
19. Severability and language
If any clause of these GTC were declared null and void or deemed unwritten, the other clauses would remain fully applicable.
The GTC are translated into the languages of the website. In the event of any discrepancy, the French version prevails, without prejudice to the mandatory provisions applicable to the consumer Customer.
20. Governing law and jurisdiction
These GTC are governed by French law. A consumer Customer residing in another country also retains the protection afforded to them by the mandatory provisions of the law of their country of residence.
The consumer Customer may bring proceedings, at their choice, before the court of the place where they resided at the time the contract was concluded or the harmful event occurred, or before any other court having jurisdiction under the law. For a business Customer, exclusive jurisdiction is conferred on the Paris Economic Activities Court (Tribunal des activités économiques de Paris).
21. Contact
Email: contact@rogmotorsport.com
Annex 1. Withdrawal form
Only for a standard, non-personalised product (Article 9). This form does not apply to exhaust systems made to measure.
To RogMotorsport, 173 rue de Courcelles, 75017 Paris, contact@rogmotorsport.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Date and signature (only if this form is notified on paper):
Annex 2. Legal guarantees
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods first.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until delivery of the restored goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300 000 euros, which may be increased to 10 % of the average annual turnover (French Consumer Code, Article L. 241-5).
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund against return of the goods.