Refund policy
Cancellation, return and refund policy
Version of 28 October 2026
1. Exhaust systems made to measure
Each RogMotorsport exhaust system is made to order for a specific vehicle, on the basis of its VIN and the configuration chosen by the Customer (material, finish, valves, tips, front section, options). It cannot be resold to another customer.
2. Modification or cancellation: 24 hours
You may modify or cancel your order free of charge by writing to contact@rogmotorsport.com within 24 hours following the order confirmation email (for a bank transfer, from receipt of the payment). Check your VIN and your configuration carefully in this email.
After this period, manufacturing begins: the order can no longer be canceled or modified.
3. Right of withdrawal
In accordance with the French Consumer Code (Code de la consommation), Article L. 221-28, 3°, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. The same exception is provided by Article 16(c) of Directive 2011/83/EU, as transposed in each EU Member State, and, in the United Kingdom, by regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our exhaust systems, made on the basis of the Customer's VIN and configuration, fall within this exception. The Customer acknowledges this by placing the order.
For a standard, non-personalized product, identified as such on its product page, the consumer Customer has 14 days from receipt to withdraw, under the conditions of Article 9 of our General Terms and Conditions of Sale.
4. A problem with your order?
Write to us first at contact@rogmotorsport.com with your order number and photos. We acknowledge receipt within one working day and provide a full response within 7 working days. This is the fastest way to obtain a solution: please contact us before opening a dispute with PayPal or your bank (Article 13 of the GTC).
On delivery, check the parcel in front of the delivery person and record precise reservations in the event of damage. Report any anomaly to us within 48 hours, so that we can take action with the carrier; this time limit does not deprive you of any legal guarantee.
5. Guarantees
Your exhaust systems benefit from the legal guarantee of conformity (2 years from delivery), the guarantee against hidden defects and our 3-year commercial guarantee from the date of purchase against manufacturing and material defects. A product found to be defective is repaired or replaced, or refunded where the law so provides.
6. Accepted return and refund
A return is only possible with the written agreement of RogMotorsport, to the address we indicate. The product is sent back complete, unfitted, in its packaging, with a tracking number. Parcels sent back without agreement are not accepted.
The refund is made to the means of payment used for the order, after receipt and inspection of the product.
Full details of these rules are set out in our General Terms and Conditions of Sale (Articles 6, 9, 10, 12 and 13).